Frequently Asked Questions

Everything you need to know about your TNS Hair journey.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

Can I use heat styling tools on TNS Hair extensions?

Yes, our extensions are made from 100% premium human hair. You can curl, straighten, and style them just like your natural hair, though we recommend using a heat protectant spray.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, hair extensions cannot be returned if the security seal has been broken.

How do I choose the right color match?

We offer a free color matching service! Simply email a photo of your hair in natural lighting to our support team, and our experts will recommend the perfect shade.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.

How long do the extensions typically last?

With proper care and maintenance using sulfate-free products, TNS Hair extensions can last between 6 to 12 months.